Surgical Services Process Improvement Assessment

Ambulatory Surgery Center Operational and Process Audit

As outpatient surgery becomes more and more competitive and complicated, it is essential to attract (and retain) physicians, patients, and contracts. Expectations constantly change and what was acceptable yesterday may not be the case tomorrow. Often a reassessment of your strengths and weaknesses are necessary — before your competition does! Market share is the lifeblood of this industry – a valuable asset that must be preserved and constantly expanded. There are times when those inside your organization are too close to objectively evaluate the merits of your surgical program. Using our years of exposure and expertise in the ambulatory surgery industry, as well as knowledge of the latest trends and benchmarks, Earnhart & Associates can assist in providing the stakeholders with objective, comprehensive and a practical evaluation of your current operations.

Using information such as on-site observation, assessment of financial information, contact with customers (both physician and patient), and exposure to the unique factors of your facility, we will perform a surgical program Operational and Process Audit to assess the areas essential to efficient, profitable and competitive on-going outpatient surgery operations. The Health Care Advisory Board has deemed Earnhart & Associates’ database of physician preferences in ambulatory surgery the largest in the nation. We will use that database of information as well as our knowledge of industry trends, benchmarks, and user expectations to assist in measuring your program effectiveness in providing the physician customer the satisfaction necessary to ensure continued loyalty.

The Operational and Process Audit will evaluate, grade, and let you know exactly how your organization performs in comparison to ASC or hospital industry standards. The information gathered can help make the difference between success and failure by identifying problems before they create irreparable damage to operations. We will provide you the final audit report within six weeks of engagement to ensure its timeliness and accuracy of assessing current operations.

The audit report will be comprehensive and yet easy to comprehend and implement. Some of the areas that will be evaluated in the Earnhart & Associates Operational and Process Audit include:

Overall Efficiency
Staffing
Physician Satisfaction
Patient Experience
Physical Environment
Materials Management
Billing & Collections
Medical Records Management
Marketing

Operating Room Leasing

Do you need to lease a single OR suite or the entire center? Leasing a surgery center or hospital HOPD?

There is much more to the process than you might realize. How do you know it is the right price? What about the staff? The instrument wear and tear? Does the leasing party need to be credentialed to use the facility? Call us – we know the answers!