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Earnhart & Associates, Inc.
1000 Westbank Drive
Suite 5B
Austin, Texas 78746
Phone: 512.320.8580 Fax: 512.320.8581
Toll Free:
800.705.1793
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ASC Operational and Process Audit
As outpatient surgery becomes more and more competitive and complicated,
it is essential to attract (and retain) physicians, patients, and contracts.
Expectations constantly change and what was acceptable yesterday may not be
the case tomorrow. Often a reassessment of your strengths and weaknesses
are necessary — before your competition does! Market share is the
lifeblood of this industry – a valuable asset that must be preserved and
constantly expanded. There are times when those inside your organization are
too close to objectively evaluate the merits of your surgical program. Using
our years of exposure and expertise in the ambulatory surgery industry, as
well as knowledge of the latest trends and benchmarks, Earnhart & Associates
can assist in providing the stakeholders with objective, comprehensive and a
practical evaluation of your current operations.
Using information such as on-site observation, assessment of financial
information, contact with customers (both physician and patient), and
exposure to the unique factors of your facility, we will perform a surgical
program Operational and Process Audit to assess the areas essential to
efficient, profitable and competitive on-going outpatient surgery
operations. The Health Care Advisory Board has deemed Earnhart & Associates’
database of physician preferences in ambulatory surgery the largest in the
nation. We will use that database of information as well as our knowledge of
industry trends, benchmarks, and user expectations to assist in measuring
your program effectiveness in providing the physician customer the
satisfaction necessary to ensure continued loyalty.
The Operational and Process Audit will evaluate, grade, and let you know
exactly how your organization performs in comparison
to ASC or hospital industry standards. The information gathered can help
make the difference between success and failure by identifying problems
before they create irreparable damage to operations. We will provide you the
final audit report within six weeks of engagement to ensure its timeliness
and accuracy of assessing current operations.
The audit report will be comprehensive and yet easy to comprehend and
implement. Some of the areas that will be evaluated in the Earnhart &
Associates Operational and Process Audit include:
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